How we collect your personal information:
Generally, we collect your information when you choose to interact with us. This can be purchasing over the telephone, joining our mailing list and buying in store. We also observe how customers use our website so that we can offer the best possible shopping experience online.
The types of information we collect:
We only collect information that is necessary to carry out our business and provide the goods and services you’ve requested. We do in some cases contact you with marketing communications but you must choose to opt in to do this. If you do not sign up for marketing emails we will NOT contact you in that capacity. You can also unsubscribe from our emails at any time; at the bottom of any email, there is an unsubscribe link.
Ensuring your personal information is only used where lawful:
We must ensure a lawful basis for storing and using your information in order to comply with applicable data protection law General Data Protection Regulation (GDPR) (EU) 2016/679 or The Privacy and Electronic Communications Regulations (PECR). Examples of the lawful basis that we use your data include our use of your information being necessary for the purchase of goods or services, or compliance with a legal obligation.
Why we collect your personal information and how we use it:
Luova3D is always looking to provide the best service for its customers. We use information about you in various ways including providing the services you have requested, updating you on your order progress, processing returns, answering queries and offering you a more personalised service when shopping with us.
The Privacy and Electronic Communications Regulations (PECR)
Where we have collected your contact information when processing a sale Luova3D will have PECR compliant permission to send you email communications. We will ONLY ever email you about products, services or information you may find useful for our company. We will NEVER email you regarding other subjects and we will NOT share or sell your information to third parties for marketing purposes.
Sharing your information:
In order to offer you the very best service possible Luova3D uses a number of tools and software solutions within our business. These range from customer relationship management (CRM) tools, emailing marketing services, customer and website analytics, order fulfilment, delivery, refunds, general IT infrastructure services, online advertising etc. In providing these services we will share you information with our service providers, who will be acting as a data processor on our behalf.
We will check that any third parties that we use for these services is compliant as a data processor with the GDPR (EU) 2016/679 directives, complies with data security standards and also complies with any international data transfer restrictions.
Business Administration and Legal Compliance:
Luova3D retains the right to share your information with third parties when required to do so for business administration and legal compliance purposes. This will for example be a legal requirement if data access is requested by HMRC, Police, Public Prosecutors and should we need to share information for a business transaction such as a business merger or acquisition by another company, we may in such events need to share your information with accountants, lawyers, insurers or financial institutions.
How can I unsubscribe from marketing communications:
While it will be sad to see you go, we never make it difficult to unsubscribe. All of our emails contain unsubscribe links at the bottom, if you wish to be forgotten about entirely you can request we delete all of the data we hold about you by emailing a request to be forgotten to firstname.lastname@example.org
Luova3D uses a number of different cookies. Below we explain the cookies we use and why we use them. We take your privacy seriously and we always aim to be as transparent as possible about the data we collect and store. Luova3D complies with the General Data Protection Regulation (GDPR) (EU) 2016/679.
What is a cookie?
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.
There are two broad categories of cookies:
- Persistent cookies
- Persistent cookies remain on your device until deleted manually or automatically.
- Session cookies
- Session cookies remain on your device until you close your browser when they are automatically deleted.
Cookies we use and why we use them
Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies, our sites can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
Performance cookies allow us to recognize and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what is known as “web-analytics” cookies to compare the choices you make to those of our other customers so that we can learn from those choices. Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.
Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example, sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity, (which we have collected from cookies), with our advertising partners. They may use this information to advertise products, which may interest you, on other sites.
Third Party Links and Services:
How long do we keep your personal information for:
We keep your personal information in line with our companies data retention policies, we will only retain user information for as long as it is required. Should you wish to have your data removed please send a request to be forgotten to email@example.com
Confidentiality and security of your personal information:
Luova3D believes in the fundamental human right to privacy, and while we realise you may agree to us collecting your personal information in order to provide our services, we do take securing that data very seriously. We will take all reasonable precautions to ensure the security of your personal information from loss, misuse or alteration. All of our employees who have access to and are associated with the processing of your information are legally obliged to respect the confidentiality of the personal information we hold.
What are your rights in connection with your personal information?
Under certain circumstances, by law you have the right to:
- Request access to a copy of the personal information we hold about you
- Request correction of any incomplete or inaccurate information we hold about you
- Request erasure of information where there is no good reason for continued processing
- Object to processing of your information where we are relying on a legitimate interest to process your information.
- Where we are processing your information for a particular purpose based on your consent, you have the right to withdraw your consent at any time.
- Request restriction to suspend our processing of your personal information.
- Request transfer of your personal information to another party which you have provided to us.
- Opt out of marketing communications which we send you at any time.
If you want to exercise any of these rights please contact us (firstname.lastname@example.org).
You will not have to pay a fee to exercise any of your rights, however we may charge a reasonable fee if your request is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
Please note that we may need to request information from you to confirm your identity and establish your entitlement to these rights.
If you are not satisfied with our processing of your personal information, you also have the right to make a complaint to the relevant supervisory authority.